Refund policy

Return and Refund Policy

Effective Date: September 23, 2026

At Solvenora, we believe clothing is more than a product — it is a reflection of personality, confidence, and individual style.

Our mission is to provide modern women's fashion pieces that combine comfort, elegance, and everyday versatility. We carefully select apparel designed to fit different lifestyles, occasions, and personal preferences.

We understand that purchasing clothing online may involve considerations such as size, fit, color, and style preferences. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds to provide customers with a clear and reliable shopping experience.

1. Return Eligibility

Customers may request a return within:

30 days after the delivery date.

To qualify for a return, all of the following requirements must be met:

  • The item must be unused and unworn.
  • The clothing must remain in its original condition.
  • Original tags must remain attached.
  • The product must be free from stains, makeup marks, odors, pet hair, or signs of washing.
  • The original packaging should be included whenever possible.
  • Proof of purchase must be provided.

Returned products must be suitable for resale.

2. Eligible Return Items

Eligible products may include:

  • Women's dresses
  • Women's tops
  • Women's shirts
  • Women's blouses
  • Women's pants
  • Women's skirts
  • Women's fashion apparel collections

3. Size and Fit Policy

We understand that finding the right fit online can sometimes be challenging.

Before purchasing, customers are encouraged to review:

  • Size charts
  • Product measurements
  • Fabric descriptions
  • Fit information

If you receive an item that does not fit as expected, please contact our customer service team for assistance.

4. Non-Returnable Items

Returns may not be accepted for:

  • Clothing that has been worn or washed.
  • Items damaged due to improper care.
  • Products without original tags.
  • Personalized or customized products.
  • Clearance or final-sale items.

For hygiene and quality reasons, certain intimate or personal-use apparel items may not qualify for return after use.

5. Damaged, Defective, or Incorrect Orders

Every order is carefully checked before shipment.

If you receive:

  • A damaged product
  • A defective item
  • The wrong style or size
  • Missing items

please contact us within:

7 days after delivery

with:

  • Order number
  • Customer name
  • Product photos
  • Description of the issue

Our team will review your request and provide an appropriate solution.

Possible resolutions include:

  • Replacement
  • Store credit
  • Refund

depending on the circumstances.

6. Return Request Process

To begin a return request, please contact:

Email:

select@solvenora.shop

Please provide:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Supporting images if necessary

Customers must receive return approval before sending items back.

Unauthorized returns may not be accepted.

7. Refund Processing

After the returned product has been received and inspected, we will send confirmation regarding your refund.

Approved refunds will be processed to the original payment method.

Refund processing time:

5–10 business days

Additional processing time may depend on your bank, card issuer, or payment provider.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The incorrect product was shipped.
  • The product arrived damaged.
  • The issue resulted from KRUGERB LLC.